High Level Statement

Our Mandate

The Mandate prescribes the core services area in which the Kavango West Regional Council has to perform. In other words, it specifies the core functions and responsibilities of the Council to its stakeholders and beneficiaries.

The Council is mandated to:

To undertake regional planning and coordinate all developmental activities for the purpose of uplifting the living standard of its inhabitants.

Our Vision

The vision of the Kavango West Regional Council illustrate the desirable picture of where the Council wants to be. The Kavango West Regional Council’s Vision is:

To be the region of effective and efficient service delivery for improved quality of life of inhabitants.

Our Mission

The mission statement of the Kavango West Regional Council defines the fundamental purpose for the Council, describing why the Council exists and what it has to do to achieve the Vision. The mission statement is based on the Mandate of the Council and is as follows:

The Kavango West Regional Council is committed to effectively plan, facilitate, coordinate and implement and monitor socio economic development in the region.

Our Core Values

To achieve its Vision and Mission, the Council management and staff should be guided by certain Core Values.

The Core Values forms the foundation of the Council’s culture and provide a framework in which decisions should be made. The values will guide the policies, strategies and the daily work and behavior of staff members.

The Kavango West Regional Council Core Values are:

CORE VALUES

WHAT THEY MEAN

Standards

We shall set, monitor and publish clear standards of service that individual members of the public can reasonably expect.

Courtesy and Helpfulness

We shall provide a courteous and help service.

Accountability

We shall provide details of performance against targets and identity who is responsible.

Non-Discrimination

We shall ensure that services are available and applied equally to all.

Value for Money

We shall provide efficient and economic public service within affordable resources.

Information

We shall provide information about public services in a straightforward and open.

Consultation and Participation

We shall ensure that there is regular consultation and communication with those who use services and having taken their views and priorities into account, providing a choice wherever possible.

Transparency

We shall disclose how public services are managed and the cost and performance of specific services.

Quality of Service

We shall aim to provide an acceptable standard of services and have procedures to address customer complaints timely.

Accessibility

We shall ensure that our services are easily accessed by all that need it.